Visiting Sandgate Bottle & Can Exchange
We want every customer to enjoy a safe, friendly and efficient experience. These Conditions of Entry help us protect our customers, our team and our facility while ensuring everyone can return their eligible containers safely. By entering the depot you agree to follow these Conditions of Entry.
Our commitment
Sandgate Bottle & Can Exchange is committed to creating a welcoming, respectful and practical depot experience for customers, families, commercial visitors and our team.
Respect goes both ways. We will do our best to help you return eligible containers safely and efficiently, and we ask everyone entering the depot to help us keep the site safe, friendly and easy to use.
Customer responsibilities
These conditions apply to everyone entering Sandgate Bottle & Can Exchange. They are here to support safety, staff wellbeing and a positive visit for every customer.
Our staff deserve to work in a safe and respectful environment.
Aggressive, abusive, threatening or intimidating behaviour towards staff or other customers will not be tolerated. Customers behaving in this manner may be asked to leave.
Treat fellow visitors with courtesy and patience, particularly during busy periods.
Footwear must be worn at all times while on site.
Because this is an operating industrial facility, enclosed footwear is strongly recommended.
Children are always welcome. However, they must remain under the supervision of a responsible adult at all times.
Running around the depot, climbing on equipment or entering restricted areas is not permitted.
Our depot operates machinery throughout the day.
Customers who are sensitive to loud environments are encouraged to wear hearing protection. Hearing protection is available for children upon request.
Please follow any reasonable direction provided by our team regarding:
Smoking and vaping are not permitted inside the depot.
Anyone whose behaviour suggests they are under the influence of alcohol or illegal drugs may be refused entry or service where safety may be compromised.
For everyone's safety please do not:
Customers are welcome to take photos of their own visit.
Please respect the privacy of our staff and other customers. Commercial photography or filming requires prior approval.
We proudly welcome well-behaved pets to Sandgate Bottle & Can Exchange.
Pets are welcome provided:
If a pet becomes aggressive, disruptive or creates a safety concern, our team may ask that it be removed from the depot.
Commercial customers should follow unloading instructions provided by staff.
Large loads may require direction for everyone's safety.
Drive slowly, observe all signage and park only in designated areas.
Please be aware of pedestrians and forklifts.
Only bring containers that are eligible under Queensland's Containers for Change scheme.
Containers that are unsafe, contaminated or otherwise unable to be processed may be refused.
Containers containing hazardous materials, chemicals, excessive mould, broken glass presenting a safety risk or other unsafe contamination may be refused.
In an emergency please immediately follow staff instructions.
Safety and service
Our priority is providing a safe, respectful and welcoming environment for everyone.
To protect our customers, team members and facility, Sandgate Bottle & Can Exchange reserves the right to refuse entry or service to anyone who:
Where appropriate, customers may be asked to leave the premises. The overwhelming majority of our customers are respectful and help us maintain a friendly, family-oriented environment every day.
Thank you
These Conditions of Entry simply help us ensure every customer enjoys a positive experience when visiting Sandgate Bottle & Can Exchange.
